We are concerned about our customers' needs. Software Pay support team is here and ready to help you with any and all issues you might be experiencing.

If you meet with any problem in using this software, please consult the following FAQs we provide, which may bring you the answers for common problems. And the FAQ are the most convenient resort for solution.

If the problem has not been contained here, please feel free to contact us at: support@software-pay.com.

  • What does Software Pay do?

Software Pay is a full featured e-Commerce platform, an expert and shopping cart to sell and promote your software online. We provide a comprehensive shopping cart service as well as online product promotion for developers of software. Our goal is to help software developers raise their revenue with low-cost software delivery solution, easy implementation and responsive customer support.

  • Who should I contact with general questions about a particular software?

Our customer service staff will be more than happy to assist you with general product information such as product price, delivery options and availability.
Any questions regarding compatibility, specific product features and functionality should be directed to the developer.

  • What is Software Pay's refund policy?

The majority of the software we sell is distributed on a try-before-you-buy basis. This virtually eliminates all situations where a refund is requested, since the opportunity to thoroughly evaluate a product is made before the product is purchased. We strongly encourage you to try the software before you buy it.
If you purchase a product you have tried and have discovered problems, please contact the developer or technical support first. In most cases, a solution is available, and our experience shows that software developers are eager to help you solve any problems you might have. In the unlikely event you purchase a product that you tried prior to purchasing, and have been in contact with the developer of the software to attempt a resolution, we do offer a 30 day refund policy. The 30 day period begins from the date of the purchase and runs 30 consecutive days, including weekends and holidays.
We offer the same refund policy on software that is not available on a try-before-you-buy basis, however we still ask that you contact the software developer with any issues prior to requesting a refund.
So to recap: After purchasing, if you have any problems you should always first attempt to resolve them with the developer. If within 30 days of purchase you are not able to solve any post-sale issues, contact us and we will gladly assist you.

  • Why use Software Pay?

Using Software Pay you can set up an e-commerce system for your business and start selling within minutes. Our system is specifically designed for selling software so you can achieve higher customer satisfaction and improve your bottom line.
* Software Pay is so easy to use that you do not need any programming. Just copy and paste order form links to your website and blog, you can start selling.
* Your customers do not need to wait for you to check your accounts and deliver the products after purchasing. The system delivers files and codes for you automatically.
* You gain marketing advantages by selling with Software Pay. You can offer discounts to attract more customers. You can grow your sales rapidly with our affiliate network. There are more features such as integration with Google Analytics and Google Adwords to help you market your products.
* You can customize the shopping cart look and feel to completely integrate our service to your website and blog.
All you need to pay is a flat monthly fee starting from US$ 5 to enjoy our service. Sign up now and receive a 30-day free trial period.

  • What can I sell with Software Pay?

Software Pay is specifically designed for selling software which are able to be delivered via the Internet. You can sell shareware, software licenses on our website.

  • What payment processors can I use with Software Pay?

Software Pay supports PayPal.
If you would like to use any other payment processors, please contact us.

  • Do I need to make any changes in my PayPal account?

Usually you do not need to change anything since Software Pay works with default settings of PayPal accounts.
We recommend you to check the Block Non-encrypted Website Payment option and ensure it is off.

  • Can I accept credit cards selling with Software Pay?

Yes, you can accept credit cards with your PayPal account.

  • Can I have a trial period before I decide to pay for Software Pay service?

We offer a 30-day free trial period. You can sign up and trial our system now. The only difference between a trial vendor account and a paid vendor account is, as a trial vendor, you can not use our affiliate network.

  • What fees does Software Pay charge?

We charge a flat monthly fee only. No commissions, no setup fee, no bandwidth fee.

  • How long will it take to setup my account?

Sign up now and you can use our system right away. No waiting at all.

  • How do I customize my shopping cart pages?

You can create a style for your shopping cart, input your own HTML codes and simply place a tag in the HTML codes where you would like to display the order form. All the image files and resource files you need for the style should be uploaded to our server as well, so you can use them even if you do not have a SSL on your website or blog.

  • How do my customers use discount offers?

Bundle discount offers and volume discount offers are automatically applied to items put in shopping cart by customers according to items and quantities in the cart.
To apply a coupon discount offer, you can offer customers an order link with the coupon ID or allow customers to input the coupon ID in the shopping cart.

  • Can Software Pay post real-time order data to another system?

Yes, you can set up a remote URL for each product and parameters which are posted to the URL. Once an order is completed, the system posts the order data to the URL. The response from the URL is taken as the code for product and delivered to customer.

  • Can I export my order data?

Yes, you can export your order data as CSV files.


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